FREQUENTLY ASKED QUESTIONS

What’s included in a standard Clean?

First time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Naples House Cleaning Service  moving forward! Otherwise, we cannot guarantee the level of service.

Living Areas & Bedrooms

• Vacuum/sweep/mop
• Remove cobwebs
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Make beds
• Switch plates cleaned
• Doorknobs cleaned and disinfected

Bathrooms

• Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Dust ceiling fans, light fixtures, blinds, and vents
• Dust baseboards & window sills
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpeting vacuumed
• Empty trash, wipe down trash can
• Switch plates cleaned
• Doorknobs cleaned and disinfected

Kitchen

• Sweep/mop
• Thorough dusting
• Remove cobwebs
• Sinks, fixtures, counters cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Microwave cleaned and disinfected, inside and out
• Dust ceiling fans, light fixtures, blinds, and vents
• Exterior of range hood cleaned
• Stove top, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty trash, wipe down trash can
• Switch plates wiped down
• Doorknobs cleaned and disinfected

You can book your Naples House cleaning services 24 hours a day on our booking page here.

What’s a First Time Clean ?

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the First Time Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly Naples House Cleaning services moving forward!

Living Areas & Bedrooms

• Vacuum/Sweep/Mop
• Remove cobwebs
• Dust ceiling fans and light fixtures
• Dust blinds and vents
• Make beds
• Switch plates cleaned
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Vacuum baseboards
• Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
• Wipe down furniture

Bathrooms

• Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
• Toilets cleaned and disinfected
• Floors cleaned and disinfected
• Mirrors cleaned
• Dust ceiling fans and light fixtures
• Dust blinds and vents
• Exterior of cabinets and drawers cleaned
• Remove cobwebs
• Carpeting vacuumed
• Empty trash, wipe down trash can
• Switch plates cleaned
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Wipe down baseboards

Kitchen

• Sweep/Mop
• Thorough Dusting
• Remove cobwebs
• Dust ceiling fans and light fixtures
• Dust blinds and vents
• Sinks, fixtures, counters cleaned and disinfected
• Exterior of appliances cleaned
• Exterior of cabinets and drawers cleaned
• Microwave cleaned and disinfected, inside and out
• Exterior of range hood cleaned
• Stove top, burners, drip pans, and knobs cleaned
• Stainless steel polished
• Empty trash, wipe down trash can
• Switch plates wiped down
• Doorknobs cleaned and disinfected
• Wipe down door frames and door facings
• Wipe down window sills
• Wipe down baseboards
• Vacuum under furniture (please note our cleaners will not lift furniture that weighs more than twenty pounds)
• Wipe down furniture

You can book your Naples House cleaning services 24 hours a day on our booking page here.

Our cleaners do their absolute best to provide exceptional service, but there are certain things that we cannot offer/guarantee. Liability, safety, and the highest quality are considered at all times. If you are unsure about your cleaning or an item below, please contact us to discuss!

That said, the following are services that we do not provide:

• We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

• No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

• No moving vases, hung pictures, or other delicate items.

• We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

• Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

• Removing excessive pet hair from upholstery.

• Cleaning exterior windows.

• Cleaning Mini Blinds. Our cleaners are happy to dust horizontal metal or plastic mini blinds, but we have found that they are easily bent or damaged if anything beyond dusting is attempted.

• Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

• Cleaning inside dishwashers and washing machines.

• Cleaning light bulbs.

• Cleaning rodent/insect infested homes.

• Removing excess paint from surfaces.

• Post-construction cleaning. We can provide that service, but it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

• Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

• Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

You can book your Naples House Cleaning services  24 hours a day on our booking page  here

Yes! We bring everything — professional-grade, eco-friendly cleaning products, mops, vacuums, and microfiber cloths. You don’t need to provide a thing.

Absolutely. Every cleaner on our team goes through a thorough background check and in-person interview before joining us. We only hire people we’d trust in our own homes.

If you’re not happy with any area we cleaned, call us within 24 hours and we’ll come back to fix it at no charge. Your satisfaction is our top priority.

We currently serve the greater metro area including Downtown, Midtown, Westside, Eastside, North Park, South Bay, and surrounding neighborhoods. Contact us if you’re not sure whether we cover your location.

Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday.

You can book your Naples House Cleaning services  24 hours a day on our booking page  here

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

Just click “Book Now” on our website, select your service, pick a date and time, and enter your details. The whole process takes about 60 seconds. You’ll receive a confirmation email immediately.

Not at all. Many of our customers provide us with a key or door code. Your home is always treated with the utmost care and respect whether you’re there or not.

We accept all major credit and debit cards. Payment is processed securely online after your cleaning is complete. We never charge your card until the job is done.

Yes. We ask for at least 24 hours notice to reschedule or cancel without a fee. You can manage your bookings through your online account or by calling us.